Refund Policy
DI VPN provides an opportunity to try the service before choosing a paid plan. Refunds are therefore not routinely provided for completed purchases, except where this policy or applicable law requires otherwise.
1. Try the service before paying
Where an eligible account is offered a free Pro trial, you can use the trial to evaluate the service before deciding whether to buy a plan. We send advance reminders before the trial ends, normally around two days and one day before expiry, through the enabled service-notification channels. Reminder delivery depends on valid contact details, notification settings and successful delivery by the relevant provider.
When the trial expires, DI VPN does not automatically charge you. Your account returns to the Free plan. You do not need to reply to a reminder or cancel a paid subscription to avoid a trial charge. You can choose a paid plan later, only when you decide to do so and complete the purchase yourself.
A free trial is not a paid purchase. No trial fee is collected, so there is no trial payment to refund.
2. Paid plans and automatic payments
A paid plan is purchased only after you select it and complete the displayed checkout process. Website crypto purchases are one-time payments. DI VPN does not automatically convert an expired free trial into a paid plan and does not automatically renew a completed website crypto purchase.
Before confirming a purchase, review the plan, price, currency, duration and payment details displayed at checkout. A reminder email is informational only; it is not an order, payment instruction or authorisation to charge you.
3. General refund position
Refunds are not routinely offered for completed and correctly processed purchases. Choosing to try the service before purchasing, reviewing the plan details at checkout and receiving advance trial reminders are intended to help you make an informed decision before paying.
Unused time, a change of mind, non-use of a purchased plan or failure to read a reminder does not by itself create a right to a refund, except where applicable law gives you that right.
4. Exceptional payment or service issues
Contact us if you believe a payment was duplicated, processed for the wrong amount, taken without authorisation, or if a confirmed purchase was not supplied due to a problem on our side. We will review the transaction and the available evidence.
Where a service issue can reasonably be resolved, we will generally try to restore the service or, where appropriate and permitted, offer a service extension or credit rather than a cash refund. A refund is considered only where required by applicable law or where the circumstances and payment provider's process require a reversal.
5. How to contact us
Email support@divpn.com and include the email address registered to your account, plan name, payment date and transaction or order reference if available. Explain the issue so our team can review it.
Never send your password, full card number, private wallet key or one-time verification code. A request for review is not a guarantee that a refund will be approved.
6. Mandatory legal rights
Nothing in this policy excludes or limits a cancellation, withdrawal, refund or other consumer right that cannot lawfully be excluded where you live. If mandatory law gives you a right that is stronger than this policy, the applicable legal right will prevail.
7. Contact and related policies
For questions about this policy, contact support@divpn.com.
Also read our Terms & Conditions and Privacy Policy.